Question 1

How long does shipping take?

Accepted Answer

Orders ship within 1–2 business days. NZ delivery is typically 3–7 business days. International orders take 7–21 business days.

Question 2

Do you ship internationally?

Accepted Answer

Yes — we ship worldwide from New Zealand. Duties and taxes for international orders are the responsibility of the customer.

Question 3

What is the beanie made of?

Accepted Answer

A soft acrylic-wool blend chosen for warmth, structure, and comfort against the skin.

Question 4

What size is the beanie?

Accepted Answer

Unisex one-size fit with a relaxed cuff designed to suit most head shapes.

Question 5

How do I care for it?

Accepted Answer

Hand wash cold and lay flat to dry to keep the shape and feel. Do not tumble dry.

Question 6

Can I return or exchange?

Accepted Answer

Unworn items can be returned within 30 days of delivery for a full refund. See our returns policy for details.

Question 7

How do I track my order?

Accepted Answer

You'll receive a tracking link by email once your order ships. You can also use our Track Order page.

Question 8

Is checkout secure?

Accepted Answer

Yes. Checkout is SSL-encrypted and processed securely through Shopify.

Question 9

How do I contact you?

Accepted Answer

Email onesixteensupply@gmail.com or call 021 180 1638. We typically reply within one business day.

FAQ