Policies
Shipping Policy
We ship from New Zealand worldwide with care. Here's what to expect.
Processing
Orders are processed and dispatched within 1–2 business days. You'll receive a confirmation email with tracking once your order ships.
New Zealand
NZ delivery typically takes 3–7 business days. Shipping rates are calculated at checkout.
International
Delivery typically takes 7–21 business days depending on destination. Customs duties and taxes are the responsibility of the customer.
Lost or delayed packages
If your order hasn't arrived within the expected window, contact us at onesixteensupply@gmail.com or 021 180 1638 and we'll help track it down.